Reference

Our Privacy Policy – What We Collect and Why

Your account details, payment information and gaming history stay secure with us.

DANA, OVO, GoPay and QRIS depositsAccount verification and KYCYour withdrawal history and payouts

What We Collect and How We Use It

uge300 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your account with uge300, we collect your name, date of birth, phone number and email address for identity verification. We also record your payment method details when you deposit via DANA, OVO, GoPay or QRIS, and we log every transaction you make on

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the platform. We use this information to process your deposits and withdrawals, detect fraud, comply with local regulations where applicable, and communicate with you about your account. We do not sell your data to third parties. Your information is stored on secure servers and encrypted during
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transmission. Retention periods depend on local law and our internal compliance requirements; we delete inactive account data after a set period unless you ask us to keep it. Where local law permits, we may retain transaction records for up to seven years for regulatory and dispute
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resolution purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Data

We keep your privacy inquiry channels open across multiple platforms. Whether you need to request your data, ask us to delete information, or report a privacy concern, our support team in Yogyakarta and across Indonesia stands ready to help. Send your request via email, live chat or phone, and we'll respond within two business days. No fee applies for access requests.

Team online

Live Chat

Open the chat window in your account lobby. Our team responds within minutes during operating hours, seven days a week. Ask about data access, deletion requests or privacy concerns in real time.

Email Support

Send privacy requests to our dedicated email address. Include your account username and a clear description of your request. We process deletion and access requests within five business days.

Account Settings

Go to Settings > Privacy & Data in your uge300 account. Review what we hold about you, download your activity history, or submit a data deletion request directly from your dashboard.

DATA SECURITY

How We Protect and Manage Your Information

Protecting your account and payment data is our core responsibility. We use bank-grade encryption for all deposits, withdrawals and login sessions.

Encryption & Transport

All data between your device and our servers travels through SSL/TLS encryption. Deposits via DANA, OVO, GoPay and QRIS use certified payment gateways that never store your full details with us.

Account Security

Two-factor authentication is required for every withdrawal. Your login is protected by a unique password and optional security questions. We notify you of any new device login to your account.

Data Retention

We keep your account profile for as long as your account is active. Transaction records are retained for seven years where local law requires. Inactive accounts are archived after two years; you can request deletion anytime.

Staff Access Control

Only authorized support and compliance staff can view your personal data, and only when needed to help you or verify a transaction. All access is logged and monitored for unusual activity.

Third-Party Agreements

We share data only with payment processors, compliance partners and fraud-prevention services. Each third party is required to protect your data under confidentiality agreements that match our standards.

Data Deletion Rights

You can request deletion of your account and associated data at any time. We remove personal details within 30 days, though transaction records may be retained where local law requires.

Privacy Policy Questions We Hear Often

Real players ask real questions about how their data is handled, who sees it and how long we keep it. Below are the questions we hear most, answered directly. If your question isn't here, open a chat with our support team or email us and we'll reply within two business days.

When you close your account, your profile and personal details are deleted within 30 days of your request. Transaction records stay on file for seven years where local law requires, to help us settle disputes or comply with regulations. You can request early deletion of sensitive information anytime.

No. We never sell your personal data to third parties for marketing or any other purpose. We share data only with payment processors like DANA, OVO, GoPay and QRIS to process your deposits, and with compliance partners to prevent fraud and meet legal obligations.

Payment details are handled by certified external gateways and never stored on our main servers. All transactions are encrypted, and your full card or account number is never visible in our system. We also require two-factor authentication for every withdrawal to verify it's really you.

Yes. Go to Settings > Privacy & Data in your account to view your profile, contact details, transaction history and any notes we've stored. You can download a full copy of your data in one file. Email us if you need help accessing this information.

Betting records and withdrawal history are kept for the lifetime of your active account, so you can see your full history anytime. After your account closes, transaction records are archived for seven years where local law permits, then deleted automatically unless we have a legal reason to keep them.

Two-factor authentication requires you to confirm your identity twice before a withdrawal leaves your account—usually with a code sent to your phone via SMS or email. This protects your balance if someone gains access to your password. It's one of the strongest security measures we can use.

We use cookies to keep you logged in, remember your preferences and improve your experience on the site. Some cookies are essential for the platform to work; others help us understand how you use it. You can disable non-essential cookies in your browser settings, but this may affect site features and speed.

Our Privacy Policy – What We Collect and Why

How to Contact Us About Your Data

Live Chat

Email Support

Account Settings

How We Protect and Manage Your Information

Encryption & Transport

Account Security

Data Retention

Staff Access Control

Third-Party Agreements

Data Deletion Rights

Privacy Policy Questions We Hear Often

01 What happens to my data if I close my uge300 account?

02 Do you sell my information to other companies?

03 How do you keep my DANA, OVO, GoPay and QRIS payment details safe?

04 Can I see what personal data you hold about me?

05 How long do you keep my betting and withdrawal records?

06 What is two-factor authentication and why do I need it for withdrawals?

07 Does uge300 use cookies, and can I opt out?

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