Reference

Legal policies built around your account security

Your account and deposits are protected by clear policies we enforce across every payment method — DANA, OVO, GoPay and QRIS.

Data privacy under Indonesian lawAccount verification & withdrawal checksMulti-channel support
uge300 Legal policies built around your account security
REACH US ANYTIME

How to contact us about legal questions

Team online

Live Chat

Open the chat widget in the bottom right of the lobby. Our support team responds within two minutes during operating hours — Monday to Friday, 08:00 to 22:00 Jakarta time.

Email Support

Send your question to [email protected]. Include your account email and the issue. We reply within 24 hours with clarification on your account rights or data request.

Account Settings

Head to Account > Legal & Privacy within the platform to view your data, download your information, or request account deletion. Changes take effect within 48 hours.

SECURITY & ACCOUNTABILITY

How we protect your account and enforce these policies

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your account login uses two-factor authentication if you enable it in settings. We audit access logs monthly to catch unauthorized activity.

Withdrawal Verification

Before any payout clears, our team verifies your account email and payment method match your registration. High withdrawals trigger a phone call to the number on file to confirm it's you.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method. You can disable optional analytics cookies in Account > Settings without losing core platform access.

Data Retention

Transaction records are kept for five years for compliance. Personal contact details are deleted 12 months after account closure unless you request an extension. You can download your data anytime via Account > Legal & Privacy.

Policy Updates

When we update this policy, we notify you via email at least 30 days in advance. Continued account use after the notice date means you accept the new terms. You can request the old policy text by emailing [email protected].

Account Changes

To update your legal name, email, phone or payment details, open Account > Profile > Edit. Changes require email confirmation and take effect within 2 hours. Contact support if you spot unauthorized changes.

Common legal and account questions

Open your account, then go to Account > Legal & Privacy > Download My Data. Select the date range you want and click Download. A CSV file with all your account info, transactions and communications is emailed to you within 24 hours.

You can close your account anytime via Account > Settings > Close Account. Personal data is deleted after 12 months. Transaction records stay for five years for legal compliance. Request permanent deletion by emailing [email protected] with your account email.

Enable two-factor authentication in Account > Security immediately. Contact [email protected] with the date and time of the unauthorized activity. We review our access logs, reverse any unauthorized transactions, and reset your password within two hours.

We never store your payment credentials. Deposits are processed through encrypted channels direct to our payment processor. Your payment method is linked to your account but not shared with third parties. All transfers are logged and audited monthly.

Reach live chat in the lobby Monday–Friday, 08:00–22:00 Jakarta time, or email [email protected] anytime. Include your account email and the specific concern. We escalate legal questions to our compliance team and respond within 48 hours.

uge300 operates where local law permits. Your account access and services depend on local law. If you have questions about eligibility in your region, contact [email protected] or check your account terms during registration for region-specific details.

We review our legal and privacy policies every quarter. Major changes are emailed to you 30 days in advance. You can view the full history of policy updates by emailing [email protected]. Continuing to use your account after the notice date means you accept the updated terms.